General Questions

How does a two week, trial period work?
What is the definition of a long term contract?
What happens if we are unable to commit to a six month contract?
Are you willing to sign a non-disclosure agreement (NDA)?
What is the best way to communicate with you?
Do you have samples of your work?
Do you have any testimonials or referrals?
How can I monitor the progress of my projects?
How soon can I have a vEmployee programmer?
Would you provide me with an effort and cost estimate?
What size is your company?

Questions concerning Programmers

How much experience do your programmers have?
How would you ensure developers are fully focused on my project?
Will a vEmployee programmer work on more than one project?
How many hours will the vEmployee programmer work on my projects in a week?

Billing, Payment & Rate

Does the rate include the skills of an entire team including project management?
Are there any additional charges?
How do I pay?
What are the billing cycle / payment terms?
What are your refund terms?

Value Added Services

How much input do you need from my organisation - developing detailed project specifications to ensure successful delivery?

Do you have someone who will outline my database infrastructure, determine scalability and performance?

Do you promote websites and provide search engine optimisation?

General Questions

How does a two week, trial period work?

The trial period starts when a programmer begins working for you on a full-time basis. On completing the first two weeks, you evaluate both our performance and your overall experience of working with the company.

If you are unsatisfied, tell us and we will not charge you for the initial two weeks.

This is no risk involved in building your development team. If you are happy with the results, you will have a tried and tested team you can always rely on. You will never have to worry about filling these roles again.

NB: The trial period does not cover the System Analysis service.

What is the definition of a long-term contract?

We aim to work with clients for at least six months. After this initial period, customers normally choose to stay put with us for years rather than months.

What happens if we are unable to commit to a six month contract?

You should be reasonably certain there is at least six months work to follow, but you only have to provide two weeks notice if your circumstances change.

Are you willing to sign a non-disclosure agreement (NDA)?

Yes, it is also part of our standard agreement. We sign NDAs with all our clients.

What is the best way to communicate with you?

We use email, Instant Messengers (MSN, Yahoo, AIM), Skype and the telephone.

Do you have samples of your work?

Yes, please email with your request for samples.

How can I monitor the progress of my projects?

We provide three channels which give you clear, project progress reports in various levels of detail:

1. Timesheet – Developers complete detailed timesheets on a daily basis and email them to you. Email and ask for a sample timesheet.

2. Blog – Each developer prepares a synopsis at the end of every day. They outline their activities and provide detailed records on various decisions taken. For example, if the developer had to choose from two different options while coding, he makes a note of the option selected, along with the reasoning behind his decision. This information enables you to see the thought pattern of the programmer and gives you the opportunity to keep his direction aligned with yours.

3. On-line Project Management Tool – Our developers built this tool to provide customers with a snapshot of project progress at any given time. Email and ask for an online demonstration.

How soon can I have a vEmployee programmer?

We prefer a three week lead time, however, if you have an urgent requirement, please send an email or call one of our offices.

Would you provide me with an effort and cost estimate?

We do not work on a fixed-cost basis. Based on your requirements, we can give you a rough estimate (or "guesstimate" as we call it). But we work strictly on time-and-material basis. Working with us is like hiring a fulltime employee.

What size is your company?

200 plus employees.
Three development centers in India at Pune, Banglore and Ahmedabad.

Questions Concerning Programmers

How much experience do your programmers have?

On average, programmers have between two and three years experience, the project managers have between four and six.

How would you ensure developers are fully focused on my project?

Each developer receives feedback from two different sources on a monthly basis.
1) Technical feedback from the supervisor
2) You will be asked to complete a feedback form
Together, these communication channels maintain a high level of focus within your virtual workforce.

Will a vEmployee programmer work for anyone else apart from us?

No, your programmer will be dedicated to your organisation and will not work on other customers projects - not even on weekends. He is solely your full time, virtual employee.

How many hours will the vEmployee programmer work on my projects in a week?

40 hours per week.

Billing, Payment and Rate

Does the rate include the skills of an entire team including project management?

Yes, the package includes a full time programmer, part time supervisor and part time quality assurance engineer or tester.

Are there any other charges?

There may be extra charges if you require resources that are not outlined within your Virtual Employee package. Any additional requirement will be clarified and agreed with you before any extra resource is used in the form of the services of, System Analyst, Business Analyst, Graphic Designer or System Architect.

How do I pay?

Credit card, check, bank transfer or wire transfer.

What are the billing cycle / payment terms?

Clients are invoiced every Friday and payments are made by the following Wednesday.

What are your refund terms?

If you are unhappy with the programmer's work or anything else during the two week, trial period, your money will be refunded and we'll end the agreement.

Value Added Services

How much input do you need from my organisation – developing detailed project specifications to ensure successful delivery?

We have System Analysts & Business Analysts. If you do not have enough time to provide specifications, one of our system or business analysts can do it for you. We treat outlining project specifications with the utmost importance.

Do you have someone who will outline my database infrastructure and determine scalability and performance?

Yes, we have an experienced System Architect. If you would like to use his services, please email us or call one of our offices.

Do you promote websites and provide search engine optimisation?

Yes, we have a team dedicated to search engine optimisation. If you would like to use these services, please email us or call one of our offices.